Frequently asked questions

Everything you need to know about the taxi ride and bookings

How do I make a booking?

Reserve your vehicle online or with a quick phone call. Not sure of the address? No problem—just email us with as many details as you have, and we'll take care of the rest.


How will I know if my booking got confirmed?

Once you book with us, you'll get a welcome email with your personal login and password. After that, every trip you book will be confirmed with an acknowledgement email from Travel24. Plus, we'll send over all the details you need, like journey specifics, pick-up instructions, and your driver's contact, once they're assigned


I didn’t receive a booking confirmation & Transfer Imminenet

If your transfer is approaching and you haven't received confirmation, please contact us at the listed number. Our team is here for you 24/7 to address your concerns promptly.


Are there any extra charges?

Don't worry about flight delays; we monitor your flight and adjust accordingly without extra charge. If there's a delay exceeding one hour after landing, please refer to our T&Cs for potential additional charges. Expect a detailed receipt sent to you 12 hours post-journey.


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Still have questions?

Everything you need to know about the taxi ride and bookings

If you would like a quote for a journey you are planning please use our online booking form or call us on 02039 822 911.